Lou got his start in the hosting industry as the founder of HostMySite.com, growing it from a two person operation in 1997, to an industry leader with 240 employees and over 100,000 customers at the time it was acquired by a private equity firm in June of 2008. Since briefly retiring and spending some time in real estate investing, Lou returned to the industry in late 2009 with a vision for revolutionizing customer service and partnerships in the payment processing industry. With Host Merchant Services, he focuses on creating value for companies through their own cost savings and improved customer services, as well as a partnership program designed to deliver significant ancillary revenue and increased customer loyalty.